Feedglot Support

Help and contact information / 帮助与联系信息

Feedglot 技术支持

最后更新：2026 年 9 月 6 日

如果你在使用 Feedglot 时遇到问题，请通过电子邮件联系我们。

联系支持

反馈问题时

为了帮助我们更快定位问题，请在邮件中提供：

设备型号、系统版本以及 Feedglot 版本和 Build 号；
问题发生前的操作步骤、预期结果和实际结果；
必要时附上截图或录屏；
如果问题与同步、刷新、翻译或购买状态有关，请在 Feedglot 的“设置 → 支持”中导出诊断日志并作为附件发送。

请勿在邮件或截图中包含 API 密钥、密码等敏感信息。

iCloud 同步

请确认设备已经登录 iCloud，并已允许 Feedglot 使用 iCloud。你可以在“设置 → 支持 → iCloud 状态”中查看同步状态并执行“立即同步”。如果设备之间的数据持续不一致，请先导出诊断日志，再使用“修复同步”。

订阅没有更新

请先手动刷新，并确认设备网络正常、订阅源仍可访问。自动刷新会在 App 运行期间执行前台任务，并在 App 启动或返回前台且已到刷新时间时执行补偿刷新；iOS 和 macOS 也可能根据系统调度执行后台刷新。

翻译不可用

使用 Apple 本地翻译时，请确认目标语言模型已经下载。使用 DeepSeek 时，请检查 API 密钥和账户余额，并使用设置中的“测试连接”确认服务可用。

Feedglot Pro

购买状态由 Apple 管理，并与设备上当前“媒体与购买项目”使用的 Apple 账户关联。重新安装后，Feedglot 会自动读取该账户有效的购买权益。

Feedglot Support

Last updated: September 6, 2026

If you need help with Feedglot, contact us by email.

Contact Support

Reporting an Issue

To help us investigate, please include:

Your device model, OS version, and Feedglot version and build number.
The steps leading to the issue, the expected result, and what actually happened.
A screenshot or screen recording when helpful.
For sync, refresh, translation, or purchase issues, export the diagnostic log from Feedglot under Settings → Support and attach it to your message.

Do not include API keys, passwords, or other sensitive information in your message or screenshots.

iCloud Sync

Make sure you are signed in to iCloud and that Feedglot is allowed to use iCloud. Check Settings → Support → iCloud Status and try Sync Now. If your devices remain inconsistent, export diagnostics before using Repair Sync.

Feeds Are Not Updating

Try a manual refresh, then confirm that your network connection and the feed itself are available. Automatic refresh runs while the app is active and performs a catch-up refresh when the app launches or returns to the foreground after the selected interval has elapsed. iOS and macOS may also schedule background refreshes when permitted by the system.

Translation Is Unavailable

For Apple on-device translation, make sure the required language model is downloaded. For DeepSeek, verify your API key and account balance, then use Test Connection in Feedglot settings.

Feedglot Pro

Purchases are managed by Apple and are associated with the Apple Account currently used for Media & Purchases on the device. After reinstalling Feedglot, the app automatically reads any valid entitlement for that account.